Check the Roku player before you start a trial
Look for the exact player in the Roku Streaming Store on your device. Two similarly named apps can have different developers, prices and setup instructions.
Confirm the app in the store
Roku provides a Streaming Store and a Search option on the home screen. Open the listing and read its details before selecting Add app. Some players have separate charges, so record the amount and the terms shown in the listing.
Do a simple remote test
After installation, check that you can open the player, return to its menu and search using your usual remote. During a trial, run a known programme long enough to notice audio or picture problems.
Ask about an unavailable app
If the listing is missing, give support the model and account region. Avoid following instructions for an unrelated device or buying a similarly named app simply because it appears in the results.