TellyPal Help Centre

Getting started with IPTV

What is TellyPal IPTV?

TellyPal is a streaming setup service for Irish homes that want live telly, sport, films and box sets in one tidy app. The public catalogue includes 267,000+ library items: 54,000+ live channels, 168,000+ films, 44,000+ series and 1.38M episodes. It works on your chosen device: Firestick, smart TV, phone, tablet, laptop. No dish, no box, no engineer visit.

How do I set up IPTV?

Check your model with the device checker, then choose its setup guide. Start your free trial and we will WhatsApp you a setup link with step-by-step instructions for your device. Setup time depends on the device, player and connection; a same-day result or five-minute setup is not guaranteed. If you get stuck, contact our support team.

How does the free IPTV trial work?

Start your free 24-hour IPTV trial, no card required, including on a supported Firestick setup. We will send you a setup link via WhatsApp so you can test your own device and connection. The trial ends without automatically charging you. A paid plan is a separate choice.

IPTV devices and setup

What devices does IPTV work on?

There are setup guides for Amazon Firestick, Android TV, smart TVs (Samsung, LG, Sony), Android phones and tablets, iPhones, iPads, Mac and Windows. Compatibility depends on the exact model, operating system and available player. Use the device checker before buying hardware or a plan; an internet connection alone does not establish compatibility.

Do I need a VPN or special equipment?

No VPN needed, no special equipment. Just a decent internet connection (10 Mbps+ for HD, 25 Mbps+ for 4K) and one chosen device. If you have a Firestick or smart TV, you are sorted. No satellite dish, no cables, no engineer call-outs.

Can I watch IPTV on more than one device?

A standard TellyPal account serves one device only. If you want TellyPal on two or more devices, ask the TellyPal team on WhatsApp before you pay so he can confirm whether a second account or bundle account is the best fit.

IPTV channels and content

What IPTV channels do I get?

54,000+ live channels from Ireland, the UK, and worldwide, plus 168,000+ films and 44,000+ series. The library covers sport, films, kids, news, documentaries, Irish channels, UK favourites and international packages. Looking for telly in your own language? See the Arabic, French, German, Indian, Italian, Polish, Portuguese, Romanian, Spanish and Turkish guides. The trial is the cleanest way to check the exact channels you care about.

Can I watch live sport on IPTV?

Yes. Customers use TellyPal for football, Champions League nights, GAA, rugby, F1, UFC, boxing, racing, golf and more. Availability can change by feed and event, so use the trial or message us on WhatsApp if one specific match matters.

Is there catch-up or on-demand on IPTV?

Yes. You get 168,000+ films, 44,000+ series and catch-up on 1,005 channels where supported. Subtitle and catch-up options depend on the channel, file and player, so we help you check the content that matters during the trial.

Can I record, keep favourites or watch while travelling?

It depends on your player and device. Recording works on supported players, favourites keep the channels you actually watch close to hand, and TellyPal can travel with your device when the connection is decent and the player is set up. Ask the TellyPal team on WhatsApp before you rely on any of them.

IPTV billing and plans

How much does IPTV cost in Ireland?

The four subscription prices are €25 for 6 months, €60 for 10 months, €100 for 24 months and €250 for Lifetime (5 years guaranteed service). Every account serves one device and every plan includes the same channel library. Six- and ten-month plans add Player activation included; an already activated, working player has no initial activation charge. Initial player activation is included with 24-month and Lifetime plans. For new six- or ten-month purchases on Saturday or Sunday in Europe/Dublin time, initial player activation is free. Buy 2, get the third free applies to all four plans and gives three separate accounts for simultaneous use. A short-plan bundle adds up to €0 total player activation (€0 for a UK bundle), only if all three players need activation and the weekend waiver does not apply. See the pricing page for subscription-plus-activation totals and approved payment splits. Switching from Sky, Virgin Media or NOW? The Sky, Virgin Media and NOW comparisons set the two side by side.

Account and device transfers are free on all four plans. An already working, activated destination player has no activation charge. If the destination player needs activation, its separate lifetime player activation is €0 / €0, confirmed before you agree. The weekend waiver applies to initial activation on new six- or ten-month purchases, not later transfers. A transfer removes access from the old device and preserves your remaining service term; using both devices at once requires separate accounts.

Is there an IPTV contract or automatic renewal?

You choose a fixed service term with no automatic renewal. We confirm the service term, total price and any approved payment split before you pay; there is no ongoing monthly subscription after the agreed payments. The Lifetime plan guarantees six years of service, while lifetime player activation is a separate licence. The 90-day money-back guarantee applies to all four plans and the paid accounts in a bundle; the free account has no cash refund, under the refund policy. Contact us on WhatsApp or email within that window if you need help or a refund.

How do I pay for IPTV?

The pricing page and checkout prepare a plan quote only: they do not collect an order form or take payment. the TellyPal team confirms your device, player activation and total price privately on WhatsApp before you commit. Payment options include IBAN bank transfer, Revolut, Wise, a hosted Stripe card checkout and Western Union. Availability is confirmed before payment; protections and refund handling differ by method. For cards, enter details only on the Stripe checkout, not in chat. No card is required for the free 24-hour trial.

Does my IPTV plan renew automatically?

No plan renews automatically. Extra accounts, including the buy 2, get the 3rd free bundle, are confirmed on WhatsApp after your first setup is working, so the setup stays clear. You can contact us through WhatsApp or email if you need billing help.

Should I keep my current telly services?

List the programmes you actually watch and check which services carry them in your country before changing anything. The UK and Ireland cost comparison includes a dated price sample, a cost calculator and situations where free-to-air or an official service may suit you better. Include broadband and any services you keep in your household budget; adding TellyPal does not automatically replace those costs.

IPTV troubleshooting

What should I check before an important live event?

Use the viewing test checklist on your own device and connection, preferably at your usual viewing time. Check the programme, picture, sound and player before the event starts. Avoid changing several settings at once; keep a note of what you tested and what changed.

An earlier successful test does not guarantee uninterrupted viewing during a later event. If missing the event would be unacceptable, check the official broadcaster and an appropriate authorised viewing option in your country before relying on any single stream. Keep the details ready so you can switch if needed.

My IPTV is buffering or freezing

First, check your internet speed. You need at least 10 Mbps for HD. Try restarting your device and router. If you are on Wi-Fi, moving closer to the router or using an ethernet cable often helps. Still having trouble? Message us on WhatsApp with the affected programme, device, player, time and any error wording so we can investigate. A fault may involve the connection, app or feed; an immediate fix is not guaranteed. Full guide: IPTV not working.

The IPTV app is not loading or keeps crashing

Try closing the app completely and reopening it. If that does not work, clear the app cache (Settings > Apps > Clear Cache on most devices), then reopen. Make sure your device has the latest software update. If it is still acting up, reach out on WhatsApp and we will walk you through it.

I cannot log in to my IPTV account

Double-check your login details are entered correctly. If you cannot sign in, message us on WhatsApp with your account contact, device, player and the error wording. Do not send your password. Support will investigate; the time needed depends on the fault, and a fix within minutes is not guaranteed.

What if I need IPTV help or something goes wrong?

Our team is available on WhatsApp seven days a week, with staff in Ireland and elsewhere. Late-evening replies can take longer, and no response time is guaranteed. Resolving a fault may take longer than the first reply.

Send your device/app, the affected programme or channel, when the problem began and whether other services work on the same connection. Do not send passwords or full payment details. If it remains unresolved, reply in the same conversation or email contact-pending@tellypal.invalid. See our refund policy for refund requests and service-failure remedies, or the FAQ for common questions.